We're looking for a customer-service oriented Membership Experience Manager to drive membership growth and enhance member services.
 
Essential Duties & Responsibilities: 
  • Develop and implement an action plan with Executive Director and Director of Education for membership acquisition, development, and retention to CSTA+ membership tier 
  • Identify key member needs and work with Director of Education to develop new member resources and/or identify partner benefits to address identified needs 
  • Provide excellent customer service to CSTA members 
  • Create member resources, including newsletter content, toolkits, brochures, fact sheets, surveys, etc. 
  • Manage organization's AMS (Association Management System) and vendor relationship
  • Troubleshoot technical issues and work with AMS vendor to resolve them 
  • Represent CSTA at external events with a focus on promoting brand awareness and member recruitment 
  • Use and analyze data to track the success and overall performance of membership activities 
Experience & Qualifications

We are looking for a customer-service oriented self-starter who is skilled in successfully delivering projects, enjoys multitasking, cheerfully excels under pressure and works independently. Must be extremely detail-oriented, possess exceptional writing and communications ability, and be tech-savvy. 

You will be successful in this role if you have:
  • A passion for educational equity and teacher support
  • 2-3 years experience in a program management role, preferably with a national membership organization or education-focused non-profit organization
  • Experience in managing a membership database
  • Proficiency in working with Microsoft Office and Google Docs (including use of spreadsheets to identify trends in member data)
  • Ability to connect and build strong relationships with K-12 teachers (classroom teaching experience a plus, but not required)
  • Comfort in speaking to small groups
  • A bachelor’s degree (Computer science background/experience not required)
  • Ability and willingness to travel up to 10% time


In addition, you:

  • Must be a U.S. Citizen or Permanent Resident
  • Must pass a pre-employment background check
To apply, submit a cover letter and resume to jobs@csteachers.org.